Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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DitDot
Level 7

Sirius XM Channel will not load - 'Content Error'

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This morning, when I attempt to load my Sirius XM app on my Roku Premiere, I get a Content Error which states than my device is not currently supported. The app worked fine yesterday and I have checked my Sirius XM account and verified that there are no issues with the account. Anyone else experiencing this issue?

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2 Solutions

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Community Manager
Community Manager

Re: Sirius XM will not load - 'Content Error'

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[Update]: SiriusXM believes they have resolved the issue that was causing this behavior. Please try re-launching the channel and playing content again. 

Thanks for reaching out to let us know. All content and content delivery inside channels is handled directly by the channel provider themselves. If you aren't experiencing this same issue & error message in other channels, it's very likely that this is channel-specific issue that the channel provider will need to address. 

I've passed these reports along to our team to help notify the channel provider and request that they investigate. Please continue to follow up with SiriusXM support for further status updates and support. You can reach them here: https://www.siriusxm.com/contactus

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

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Community Manager
Community Manager

Re: Sirius XM Channel will not load - 'Content Error'

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You will want to follow up with SiriusXM support for this type of issue. Content availability is controlled by the channel provider and is not something that your Roku device determines. They will need to investigate their content delivery systems and/or their channel (app) to discern what may be causing that type of error to be generated. 

If you can provide specific content or station examples of what you are trying to access when you see this error, along with the specific error text and a screenshot, I'd be happy to help send this feedback over to the channel provider to request they take a closer look. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

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18 Replies
Roku Employee
Roku Employee

Re: Sirius XM will not load on Roku Premiere

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Hi,

Thanks for letting us know about the issue that you are experiencing.

Is Sirius XM the only channel that you observe this issue with? It's possible there may be an issue within the channel itself that the service provider will need to investigate.

Try removing the Sirius XM channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the Sirius XM channel back once more. Does this clear up the issue you are seeing?

Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator

Re: Sirius XM will not load on Roku Premiere

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I am having issues with it as well.  I contacted both sirius xm and roku and in typical corporate fashion one blamed the other.  Roku said there is nothing wrong, and sirius xm said to talk to roku about it, and that sirius xm will not provide any support for roku issues.  I've had on and off issues with the xm app for months now, and not sure which side the problem lies.

Community Manager
Community Manager

Re: Sirius XM will not load - 'Content Error'

Jump to solution

[Update]: SiriusXM believes they have resolved the issue that was causing this behavior. Please try re-launching the channel and playing content again. 

Thanks for reaching out to let us know. All content and content delivery inside channels is handled directly by the channel provider themselves. If you aren't experiencing this same issue & error message in other channels, it's very likely that this is channel-specific issue that the channel provider will need to address. 

I've passed these reports along to our team to help notify the channel provider and request that they investigate. Please continue to follow up with SiriusXM support for further status updates and support. You can reach them here: https://www.siriusxm.com/contactus

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

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Re: Sirius XM will not load on Roku Premiere

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I just called Sirius XM again, and they finally acknowledged the issue on their end, but no ETA on a fix.

cjbarrett1
Level 7

Re: Sirius XM Channel will not load - 'Content Error'

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We are having the same issue and just sent Sirius Xm another complaint.  Certainly not getting my money's worth if I can only listen in my car.

MarkLydell
Level 7

Re: Sirius XM will not load - 'Content Error'

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I'm getting a similar message - "Content is currently unavailable".   The app works in my car as well as on my phone and computer. The TV app in Roku is what isn't working. 

Community Manager
Community Manager

Re: Sirius XM Channel will not load - 'Content Error'

Jump to solution

You will want to follow up with SiriusXM support for this type of issue. Content availability is controlled by the channel provider and is not something that your Roku device determines. They will need to investigate their content delivery systems and/or their channel (app) to discern what may be causing that type of error to be generated. 

If you can provide specific content or station examples of what you are trying to access when you see this error, along with the specific error text and a screenshot, I'd be happy to help send this feedback over to the channel provider to request they take a closer look. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

View solution in original post

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Re: Sirius XM Channel will not load - 'Content Error'

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This has been an issue for over 2 weeks. None of the Sirius channels will stream on Roku device. The error message is "Sirius XM Channel will not load - Content Error". Please help!

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Re: Sirius XM Channel will not load - 'Content Error'

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I got mine to work by signing out and signing back in