Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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LF08Bks
Level 7

Single tv series on the Roku channel appears to be corrupted,

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I watched season 1 of the Benson tv series but season 2 appears to be corrupted. It will not play the episodes. The audio plays but the screen is just green and jumpy. How can this be fixed?

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2 Solutions

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RokuDanny-R
Roku Employee
Roku Employee

Re: Single tv series on the Roku channel appears to be corrupted,

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@LF08Bks 

Thanks for your patience regarding this issue.

I have been informed that this issue has been resolved. Can you verify that you are able to watch this content now without any issues?


Thanks,
Danny

Danny R.
Roku Forum Moderator

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LF08Bks
Level 7

Re: Single tv series on the Roku channel appears to be corrupted,

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Hi Danny. I have now watched both episodes that were affected.  Thank you! This was one of my favorite shows when I was a kid.

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3 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Single tv series on the Roku channel appears to be corrupted,

Jump to solution

@LF08Bks 

Thanks for the post.

I have passed along your concerns to the appropriate team to look further into.


Thanks,
Danny

Danny R.
Roku Forum Moderator
Tags (1)
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RokuDanny-R
Roku Employee
Roku Employee

Re: Single tv series on the Roku channel appears to be corrupted,

Jump to solution

@LF08Bks 

Thanks for your patience regarding this issue.

I have been informed that this issue has been resolved. Can you verify that you are able to watch this content now without any issues?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

LF08Bks
Level 7

Re: Single tv series on the Roku channel appears to be corrupted,

Jump to solution

Hi Danny. I have now watched both episodes that were affected.  Thank you! This was one of my favorite shows when I was a kid.

View solution in original post

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