Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Sani
Level 7

Singapore has launches Disney+ but why Roku isn't activate it in this region?

#Roku should look into Singapore region for #Disney+ channel! .... since Disney Plus has already launched here ....

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4 Replies
MaryFranco
Roku Employee
Roku Employee

Re: Singapore has launches Disney+ but why Roku isn't activate it in this region?

Hi @Sani,

Thanks for the inquiry.

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region.

Thanks,

Mary

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atc98092
Level 21

Re: Singapore has launches Disney+ but why Roku isn't activate it in this region?

To amplify Mary's response: Roku cannot change that setting on the D+ channel. That is under the sole control of the channel developer, in this case Disney. You need to contact them and tell them they need to activate their channel on Roku devices. When they tell you it's already available in your area, firmly remind them that they have to make that change for Roku devices themselves. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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vinimota
Level 7

Re: Singapore has launches Disney+ but why Roku isn't activate it in this region?

Donating my Roku and getting a Fire Smiley Happy gave up on this already

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atc98092
Level 21

Re: Singapore has launches Disney+ but why Roku isn't activate it in this region?

You better make sure it's available on Fire TV in your location. You might have the same issue there as with Roku. Again, it's up to Disney to enable the channel on Roku devices for your area. So Disney is who needs to be contacted and tell them to update their channel for Roku.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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