Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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moonwalker0921
Level 7

“Singapore TV” channel not working properly

hi , 

anyone download “Singapore TV” channel ?

the TV programs in this channel seem outdated , only 1 out of 5 TV programs is working . 

 

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2 Replies
RokuKariza-D
Roku Employee
Roku Employee

Re: “Singapore TV” channel not working properly

Hi @moonwalker0921

Thanks for the post.

Have you tried removing the Singapore TV channel then adding it back in? Try giving it a shot! To ensure that the troubleshooting steps will be effective, follow the steps below and you restart your Roku device before adding the channel again.

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
     
    • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
       
  2. Restart your Roku device: If it is inconvenient to reach the power cord to unplug your Roku device, you can restart the device from the settings menu. Go to Settings > System > System restart > Restart on a player, or Settings > System > Power > System restart > Restart on a Roku TV.
     
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
     
    • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

However, if the channel still seems outdated, we suggest reaching out to Singapore TV support directly to report the issue and for further assistance. Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

All the best,

Kariza

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moonwalker0921
Level 7

Re: “Singapore TV” channel not working properly

thanks for the reply . 

the channel  developer is  LomitosCrew . But not sure how can I feedback to them , doesn't seem to be a way .

Would be much appreciated if you can direct me the link .

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