Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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lpmorgan1
Level 7

Silent Roku Channel

I was dismayed to try the Roku Channel again recently only to find there was no sound. This was on a TCL TV with Roku. All other channels have sound just fine, including antenna, MLB, NETFLIX, HULU, etc.  The problem does not appear to be with my TV, but maybe the ROKU app had a issue with an update.

Anybody know anything?
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1 Reply
Community Manager
Community Manager

Re: Silent Roku Channel

Thanks for the note! 

Try removing The Roku Channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then, go to Settings>System>Power>System restart and restart your TV. Once it loads up again, then visit 'Streaming channels' to locate The Roku Channel and add it back to your TV once more. 

- Does this resolve the issue you are seeing? 
- Does this only occur on one specific movie or TV show inside The Roku Channel? 
- Are you using any audio/video receiver or soundbar with your TV for audio output? 

With more info, we can continue assisting from there. 

Cheers,
Tanner
Tanner D.
Roku Community Manager
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