Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Signing into premium channel

 I have an entire year subscription to Shudder, but Roku isn't letting me access it. It tells me to sign in with my Roku username and password but when I do it says its invalid but it's not. Having lots of channel access issues lately and am tired of it.

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Community Streaming Expert

Re: Signing into premium channel

Please clarify:

How is your Shudder subscription obtained?  Directly with Shudder on its web page?  Through Roku on The Roku Channel?  Through some other third party?

How are you attempting to access Shudder on the Roku?  Via the Shudder channel app?  Via The Roku Channel?


Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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