Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Boop_Anne
Level 7

Shutterfly channel -- can't view shared album

I am using the Roku Shutterfly channel and I can't view an album that a friend has shared with me. However, I can view that shared album just fine via the Shutterfly web site.

According to https://channelstore.roku.com/details/10894/shutterfly#! I should be able to do this:

Your Shutterfly pictures will look amazing on your TV. View all your favorite pictures, pictures from your Share site and ones that friends and family shared with you. New to Shutterfly? At Shutterfly, our picture storage is free, unlimited and we never delete. Go to www.shutterfly.com to sign-up.

Can somebody please tell me how to get to a shared album using the Roku Shutterfly channel?

Thanks a log!!!
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dondit
Level 7

Shutterfly no longer has my Albums, only shared sites and friends photos

I used to have albums, shared sites and friends photos, now all of a sudden the albums disappeared,  I was in touch with Shutterfly and they were of no help. They suggested I get in touch with Roku. I reinstalled it and nothing changed.  Can you help me?

[post merged with already existing thread]

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Roku Employee
Roku Employee

Re: Shutterfly no longer has my Albums, only shared sites and friends photos

Hi,

Thanks for letting us know about the issue that you are experiencing.

If removing the channel, restarting your device, and then adding the channel back again doesn't resolve your issue, we recommend that you contact Shutterfly support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Shutterfly support here: https://support.shutterfly.com/s/article/Contact-Shutterfly-via-Chat-Email-and-Phone-1

Thanks,
Danny

Danny R.
Roku Forum Moderator
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