Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Is anybody else having issues accessing their Shudder app on the Roku? It will not let us sign in or start a free trial. The app was purchased through the Roku and Shudder is saying that they will "get back to us."
For more information about that channel's features and functionality, you'll want to continue to work with Shudder support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.
I can get to the Shudder channel and log in, but when I try to watch a movie or click on live Shudder TV, it goes to a "start your free trial" screen. If I click on the free trial, I get an error message from my Roku saying that I already have an account with this channel and it kicks me out. I cancelled my subscription to Shudder and that allowed me to delete the channel from Roku and then re-add it, but Shudder still does the same thing. Oddly I can still save movies to my list within Shudder and browse movies - just can't watch them. I have tried restarting my router and Roku multiple times as well as updating it along with the channels to no avail. My subscription is through Roku pay.
I'd recommend reaching out to Shudder support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Shudder channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.
None of these fixed the issue, and by this point I was getting tired of wasting hours every night after work trying to get something that worked before to work again. I ended up going through Shudder instead of Roku to get a new subscription. That worked!
Thank you for contacting Shudder! So sorry for the continued trouble with your Shudder membership! With our recent app update, we’ve changed systems to improve performance and reliability. For a small number of Shudder members, our old system was unable to export complete subscription information. Unfortunately, your subscription appears to be one of those.
We suggest that you cancel your subscription via your app store and resubscribe directly on our website in a browser at www.shudder.com. We can then add credit for the remainder of your paid-for subscription and for any lost time, of course!