Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I have two Roku Sticks and a Premiere +. All 3 have gone through all of the suggested steps, factory reset, un-linked from my account and re-linked. The Showtime Anytime app still gets hung up while trying to launch.
Everyone who keeps responding to my post, thank you, But Roku has marked this post as "solved." Their solution? Call Showtime! Seems they're not concerned about this issue at all and we've become a mutual commiseration society.
This behavior can occur if you are trying to use the channel while your device is connected to a network that is reporting a different location than your account. For example, if your IP address somehow reported that you were in another location, such as the UK, this behavior would occur as that location isn't supported for playback using a Roku device linked to a US Roku account. The use of VPNs or other network services to try and circumvent geo-restrictions in place would also not be supported.
There are a few things you can try:
1. Confer with your internet service provider to have them check your IP address, and ensure that it is registered properly in their systems to reflect the correct location.
2. Try removing the channel from the Roku home screen, then restart your device from Settings>System>System restart. Once your device reboots, then add the channel back once more.
3. Perform a factory reset on your device. This will clear all data, channels and logins from your device, and allow you to set it up from scratch.
4. If you've moved locations from one region/country to another, since you began using your Roku account/device, you can try visiting www.roku.com and creating a new Roku account in your current region/location. Once you've created a new account, factory reset your device once more, then link it to your new Roku account, and install the channel once more. See if this resolves the issue you were seeing.
Please keep us posted from there. We'd also recommend contacting Showtime support to report the issue if still unresolved, and requesting additional assistance. You can reach their support team here: https://help.showtime.com/hc/en-us or by calling 1 (800) 746-9846.