Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Tvcommander
Level 7

Should I buy a new roku stick? Which one?

Should I get a new roku stick to solve this problem? Which one? The problem:  am getting the same error message on 3 different channels on roku: Netflix, prime and row8. It says "We are having trouble playing this title right now. Please try again later or select a different title. tvq-pb-101."  I don't think it is an issue related to these channels because it involves multiple channels and the problem started at the same time in all 3 channels. I think it may be a roku issue. Does this make sense? I have restarted roku. I have uninstalled those channels and reinstalled them. I have successfully tried Netflix on a different device and I don't get that error message. Please advise. 

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DBDukes
Community Streaming Expert

Re: Should I buy a new roku stick? Which one?

Be aware that this is the only correct way to remove/reinstall an app:

  1. Remove the app
  2. Reboot the Roku
  3. Reinstall the app

Many people don't do all three steps, or don't do them in that order. Confirm you did all three steps in that order.

Of course, you can get a new Roku Stick+ if you want, particularly if you have a really old device. But ensuring you did the remove/reinstall correctly might save you some money.

DBDukes
http://www.dbdukes.com/
Roku Community Streaming Expert

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Note: I am not a Roku employee.
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Strega
Level 15

Re: Should I buy a new roku stick? Which one?

That's really strange, because when I search for that error code (tvq-pb-101), everything points to Netflix.  Ie: Netflix on Samsung TV, Netflix on Firestick, Netflix on nvidia, Netflix on Tivo….

Here's Netflix's own error page about it:

https://help.netflix.com/en/node/58817

I don't see the other two channels mentioned.  In any case, I'd try the Netflix page above, first and see if Netflix can be fixed, and then move on to the other channels. 

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atc98092
Community Streaming Expert

Re: Should I buy a new roku stick? Which one?

Exactly which model Stick do you have? If it's the purple one (model 3500), while it's still officially supported by Roku it's underpowered for many of the latest channels. If it's a 3400, it is no longer supported. If it's newer than that, then the suggestions that @DBDukes offered might do the trick.

Dan

Roku Community Streaming Expert

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Tvcommander
Level 7

Re: Should I buy a new roku stick? Which one?

Uninstalling the dysfunctional apps (channels) then rebooting the roku stick then reinstalling worked. Thanks so much for your help.

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