Channels & viewing

[ryantakesnaps]

Just checked my 4k+

Some videos are fixed, but the issues remains on others. I guess maybe they are trying to fix it???

[jbe44]

Do you have an example file that’s still having issues? I haven’t been able to find anything that still displays it. All of my library is 10bit HEVC, non-HDR.

[oneleaf]

Interesting... my Roku Ultra 2020 still has this problem. But I just checked the updates, and it hasn't updated since mid-September. It also can't find any new updates. I wonder if it rolls it out slowly to devices? I'm on v10.0.0 Build 4209.

[ryantakesnaps]

The videos are on my buddy's server. I'll try to get more info.

It looks like everything having issues is HEVC Main 10

[CJLDAD]

Looks like the best way to get the latest software is to factory reset your device and it will offer the update.. 

I don't use my roku much anymore, so don't really care to factory reset mine to test.. 

[oneleaf]

Ah good to know. I'll just wait for it to be available. Thanks!

[alphil]

I just checked my Ultra.  Software update from Nov. 10th and it looks like might have fixed the issue.  I test it with a file that was causing problems and I'm not seeing the issue anymore on it.

[scottydoesntkno]

Can confirm! This update works. 

Had this happening all through my Bob's Burgers seasons (and multiple other shows). After factory reset and logging back into Roku/Plex, the picture is back to normal with no issues.

I was so used to seeing them messed up it's weird viewing Bob and the family in their normal color.

[Ahslan]

Not working for me unfortunately. Just tested with one of my HEVC files and can confirm the issue is still happening. My Roku Express 4k+ is on 10.5.0 as of Nov 11.

[CJLDAD]

Yeah, my ultra finally updated and I still have the same issue.. My HEVC are 10-bit...   That may be upsetting things still..