Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Bulldogbilly
Level 7

Re: [Service Interruption] Channel Issue: Channel Install Error when adding channels

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Unable to select up and down channels from remote...Can only go left and right on home screen but cannot send any commands or select channels ??? It like it is a internal system issue with ROKU???

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npedraza03
Level 7

Re: [Service Interruption] Channel Issue: Channel Install Error when adding channels

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Necesito ayuda, porque no me permite entrar a MLB y Disney + y esos canales hasta el día de ayer los podía ver perfectamente bien y hoy tienen un mensaje de que hay problemas para acceder que trate de nuevo más tarde.

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Jeana
Level 7

Re: [Service Interruption] Channel Issue: Channel Install Error when adding channels

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Help I am about to call for legs help! This is months now that Rocky continues to money.

I need help. Please contact me. thanks!

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renojim
Community Streaming Expert

Re: [Service Interruption] Channel Issue: Channel Install Error when adding channels

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@Bulldogbilly, if you can't navigate the Home Screen it has nothing to do with any service interruption.  Have you tried new batteries in your remote?  Can you use the Roku app on your phone/tablet as a remote?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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RokuDanny-R
Roku Employee
Roku Employee

Re: [Service Interruption] Channel Issue: Channel Install Error when adding channels

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@Jeana 

Thanks for the post.


For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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RokuDanny-R
Roku Employee
Roku Employee

Re: [Service Interruption] Channel Issue: Channel Install Error when adding channels

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Hi everyone,

Thanks for the post.

We believe this issue has been resolved. 

Please try adding channels again then let us know if you will still experience the issue.

We will be closing this thread out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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BlahBlah4
Level 7

Xfinity Stream Beta is not on my tv and can't be installed - yet the system says it is installed.

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I had xfinity streaming on my TV with a roku box.  It worked.  It is gone now and when trying to install I get a "Channel install failed" message.  I spoke to Xfinity for HOURS on many days, they say it is up to Roku to fix.  Please provide me with a number to reach support at Roku.

Thanks