Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Timd45
Level 7

Re: [Service Interruption] Channel Issue: Channel Install Error when adding channels

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@RokuKariza-D wrote:

Hi everyone,

Thanks for the posts.

We believe that this issue has been resolved. Please try adding channels again then let us know if you will still experience the issue.

Moreover, to avoid confusion, please only post replies in this thread that is related to the issue. If you have other concerns, we suggest creating a separate thread.


All the best,
Kariza


Still having problems
Still having trouble!! I have been trying now for 3 days and I am having no joy

 

.

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michaelpotts
Level 7

Re: [Service Interruption] Channel Issue: Channel Install Error when adding channels

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@RokuKariza-D This issue has not been resolved. I just attempted adding a channel minutes ago with a code and I'm stuck at the captcha. I pass the captcha test and then click the "add channel" button, the page blinks and nothing happens.

ChuckH1
Level 7

Re: [Service Interruption] Channel Issue: Channel Install Error when adding channels

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You say the Channel Issue is resolved.  It is NOT for us.  What do we do? We cannot watch Youtube.  Our other channels do run.

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Rosebud66
Level 7

Re: [Service Interruption] Channel Issue: Channel Install Error when adding channels

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Can't add any channels with channel access code from computer or phone.  No channel install error. It just stays on the "add channel" with channel code screen. When you put in the name of the channel and check "not a robot" box the "add channel" button just makes the "not a robot" box uncheck and stays on same screen with channel code still visible.Screenshot from 2021-09-29 09-41-38.png

Bukufish
Level 7

Re: [Service Interruption] Channel Issue: Channel Install Error when adding channels

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It's now Tuesday and it's been over 24hrs of not being able to add channels to my Roku tv... This is more than frustrating, where's my customer support ?

Bukufish
Level 7

Re: [Service Interruption] Channel Issue: Channel Install Error when adding channels

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I got the same thing happening to me since yesterday morning it's now been over 24 hours no help from customer service I'm about to chuck this **bleep** thing... This company is a joke ....or maybe we are the joke and Roku is laughing all the way to the bank.

wingman58
Level 7

Re: [Service Interruption] Channel Issue: Channel Install Error when adding channels

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I STILL can't add a channel by  using a code.  The problem is NOT fixed, at least not for me.  I've tried all the steps you've suggested but nothing changes.  I click on "Submit", the screen blinks and I'm still at the same place.  I've done system updates, resets and power downs of the unit.  Nothing helps.  What else can I do?  This is getting a bit old.

thepowellfamily
Level 7

Re: [Service Interruption] Channel Issue: Channel Install Error when adding channels

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Wednesday Sept. 29th 11:48 EST

I am still unable to add channels to my Roku device. After attempting to add, I checked the available channels on my device & they were not there. Also I’m not if others had this occur or not, in my case, after agreeing to add channel, checking the captcha box, then selecting to add, it returns to the add channel page.

 

risdnalor
Level 7

Re: [Service Interruption] Channel Issue: Channel Install Error when adding channels

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I cannot currently add any non-certified channels manually using codes on roku.com - tried on multiple browsers.  The Captcha seems to be working, as it works for login, but when after typing in the code, completing the Captcha, and pressing the button, it just stays on the same screen instead of adding the channel.

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inthi47
Level 8

Re: [Service Interruption] Channel Issue: Channel Install Error when adding channels

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Issue is not fixed I tried again and it still isn't downloading the private channels. Its your captcha that's not working. Please fix this thank you.

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