Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Bev-343
Level 7

Search option missing on home screen

I purchased a Roku streaming stick+ from Amazon and installed it today, and noticed there is no search option on the home screen. This is a US purchase, US account, US wifi. 

Home just shows home, featured free, latest news, my feed, movie store, tv store streaming channels, and settings. 

Also no setting to add it or turn it on.

12 REPLIES 12\
makaiguy
Community Streaming Expert

Re: Search option missing on home screen

Are you connecting to the internet through a VPN that masks your location,  or were you using one when you set up your account?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
0 Kudos
Bev-343
Level 7

Re: Search option missing on home screen

Nope, just regular Cox Cable. Even checked whatismyip and it shows my city and state correctly!

 

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Search option missing on home screen

@Bev-343 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
Judy1
Level 7

Re: Search option missing on home screen

We installed the Roku Channel app on a 2019 Samsung TV & we are using the remote that comes with the TV. We have searched for movies/tv shows using the search option on the top of the home screen with no issues for the last 3 months. Recently, the search option is no longer available on the home screen. How do we get it back?

0 Kudos
roseL
Level 7

Re: Search option missing on home screen

The same issue has happened to me.  It's quite frustrating.  How do I get it back?

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Search option missing on home screen

@roseL 

Thanks for the post.

Can you please provide us more information about the issue you are experiencing?

Is this on the Home screen of your Roku device? Can you please provide us with a screenshot of the issue you are seeing.

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
roseL
Level 7

Re: Search option missing on home screen

The problem was resolved by restarting the Roku.  Shame on me for not thinking of that first!

0 Kudos
TampaMike
Level 7

Re: Search option missing on home screen

I’m trying to do a search on my ROKU ULTRA, restarted my device several times, and I’m not able to see a search function. I’m trying to download channels to my device, but can’t find them and can’t search for them. What is the fix?

0 Kudos
TampaMike
Level 7

Re: Search option missing on home screen

What makes things worse, the icons for the channels/apps I’m looking for are on the box, and provided as examples in the set-up paperwork that came in the box... even more frustrating, the channels are available on older ROKU devices I’ve owned in the past. 

0 Kudos