Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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diegomaz
Level 7

Search only shows HBO Go

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I bought Roku express 4k last week. I search anything and it only show result from hbo go. I did factory reset but the search results keeps showing onyl hbo go. Can you tell me how to fix this ? I've already did a factory reset. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Netflix content no longer displayed in search results, why?

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@diegomaz

Thanks for the follow up.

Please be aware that channels included in search results may vary by region. View Roku search partners for a list of the channels included by region.

For more information about Search results, visit our Support page here: Can I search movies and TV shows across top channels?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Netflix content no longer displayed in search results, why?

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@diegomaz

Thanks for the post.

Can you please clarify the issue you are experiencing? Are you unable to access other channels aside from HBO GO? Are you searching for something else aside from HBO GO?
With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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diegomaz
Level 7

Re: Netflix content no longer displayed in search results, why?

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I have netflix, amazon, disney and other suscriptions.

I search by voice or keyboard and roku is not searching on any of my suscriptions.

I have to enter each channel at time to search a movie and that is useless.

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RokuMary-F
Roku Employee
Roku Employee

Re: Netflix content no longer displayed in search results, why?

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Hi @diegomaz,

Thanks for posting in the Roku Community!

I understand that you are trying to access the channel through the Roku Search and Voice Search? Is that correct?

Please be noted that Voice search and voice control, as well as Roku Search, are supported in Canada, Ireland, Mexico, the United Kingdom, and the United States.

I've provided some links below to go into further detail:

Can I search and control my Roku streaming device with my voice? | Official Roku Support

How do I find movies and TV shows using Roku® Search? | Official Roku Support

Please let us know if there's anything else we can help you with.

Thanks,
Mary

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diegomaz
Level 7

Re: Netflix content no longer displayed in search results, why?

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Voice control works fine. Search doesn't work neither by keaboard

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RokuDanny-R
Roku Employee
Roku Employee

Re: Netflix content no longer displayed in search results, why?

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@diegomaz

Thanks for the follow up.

Can you please provide a specific example that you are searching for that is not showing through Roku Search?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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diegomaz
Level 7

Re: Netflix content no longer displayed in search results, why?

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@RokuDanny-R 

Did you read what I wrote ?

I'm trying to find any movie from Netflix on prime video Roku doesn't show anything in the search results.

Roku not showing anything from Netflix prime video or Disney.

If I want to see something in Netflix or prime video I must enter in the channel and search manually

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renojim
Community Streaming Expert

Re: Netflix content no longer displayed in search results, why?

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You never mentioned where you're located.  That will affect the search.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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diegomaz
Level 7

Re: Netflix content no longer displayed in search results, why?

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@renojim @RokuDanny-R 

what does it have to do with which country I am? 

I live in Argentina.

If I'm searching for a movie, roku has to show it to me, no matter the country where I live. I spent money on a device that doesn't search for any movies. it's **bleep**

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renojim
Community Streaming Expert

Re: Netflix content no longer displayed in search results, why?

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It has everything to do with it.  Search isn't available at all in Argentina, so I'm surprised you're getting any results at all.  That leads me to believe you're doing something to fake your location which isn't supported and will cause all sorts of problems (like you're seeing).

https://support.roku.com/article/208756398

Before you reply, don't shoot the messenger.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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