Channel Issues & Questions

[diegomaz]

I bought Roku express 4k last week. I search anything and it only show result from hbo go. I did factory reset but the search results keeps showing onyl hbo go. Can you tell me how to fix this ? I've already did a factory reset. 

[RokuDanny-R]

@diegomaz

Thanks for the post.

Can you please clarify the issue you are experiencing? Are you unable to access other channels aside from HBO GO? Are you searching for something else aside from HBO GO?
With more information we will be able to assist you further.

Thanks,
Danny

[diegomaz]

I have netflix, amazon, disney and other suscriptions.

I search by voice or keyboard and roku is not searching on any of my suscriptions.

I have to enter each channel at time to search a movie and that is useless.

[RokuMary-F]

Hi @diegomaz,

Thanks for posting in the Roku Community!

I understand that you are trying to access the channel through the Roku Search and Voice Search? Is that correct?

Please be noted that Voice search and voice control, as well as Roku Search, are supported in Canada, Ireland, Mexico, the United Kingdom, and the United States.

I've provided some links below to go into further detail:

Can I search and control my Roku streaming device with my voice? | Official Roku Support

How do I find movies and TV shows using Roku® Search? | Official Roku Support

Please let us know if there's anything else we can help you with.

Thanks,
Mary

[diegomaz]

Voice control works fine. Search doesn't work neither by keaboard

[RokuDanny-R]

@diegomaz

Thanks for the follow up.

Can you please provide a specific example that you are searching for that is not showing through Roku Search?

With more information we will be able to assist you further.

Thanks,
Danny

[diegomaz]

@RokuDanny-R 

Did you read what I wrote ?

I'm trying to find any movie from Netflix on prime video Roku doesn't show anything in the search results.

Roku not showing anything from Netflix prime video or Disney.

If I want to see something in Netflix or prime video I must enter in the channel and search manually

[renojim]

You never mentioned where you're located.  That will affect the search.

[diegomaz]

@renojim @RokuDanny-R 

what does it have to do with which country I am? 

I live in Argentina.

If I'm searching for a movie, roku has to show it to me, no matter the country where I live. I spent money on a device that doesn't search for any movies. it's **bleep**

[renojim]

It has everything to do with it.  Search isn't available at all in Argentina, so I'm surprised you're getting any results at all.  That leads me to believe you're doing something to fake your location which isn't supported and will cause all sorts of problems (like you're seeing).

https://support.roku.com/article/208756398

Before you reply, don't shoot the messenger.