Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Search is not available

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I live in Dubai, UAE and could not find search option in the menu. My product is Roku ultra model 4660X2.Also Amazon prime too not available, don't come with lame excuses that check with service providers,because Amazon prime is allowed by service provider.

Overall the product is utlimate waste

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Roku Employee
Roku Employee

Re: Search is not available

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@Prajeesh 

Thanks for the inquiry.

Please be aware that Roku Search is available in English in Canada, Ireland, the United Kingdom, and the United States. For more information about Roku Search, visit our Support page here: How do I find movies and TV shows using Roku Search?

In regards to Amazon Prime, channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region.


Thanks,
Danny 

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Search is not available

Jump to solution

@Prajeesh 

Thanks for the inquiry.

Please be aware that Roku Search is available in English in Canada, Ireland, the United Kingdom, and the United States. For more information about Roku Search, visit our Support page here: How do I find movies and TV shows using Roku Search?

In regards to Amazon Prime, channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region.


Thanks,
Danny 

Danny R.
Roku Forum Moderator

View solution in original post

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