Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Screensaver images not advancing - stuck on title image

I have/purchased both the Fall Collection and Luxury Beach screensavers and purchased the weather widgets for both.

Both screensavers appear with the title page only and do not advance images. The widgets for time and weather do appear.

I have tried changing the screensaver and restarting (within Roku settings), and then re-selecting, but get the same result. I also tried changing the screen timing (seconds).

My info:

Model: 4200X - Roku 3

Serial Number: 1GS3D7015315

Software version: 9.3.0 - build 4194-04

If the issue cannot be resolved I would like to be refunded for the widgets. I purchased lifetime for both. 

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Level 7

Re: Screensaver images not advancing - stuck on title image

I tried additional Troubleshooting, including complete removal and restore of these and other screensavers.

I have found that adding any widget to the OKKO screensavers disables the screensavers from advancing past the landing page screen. 

How do I get refunded for my Weather widgets? I bought twice for lifetimes.

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Community Streaming Expert

Re: Screensaver images not advancing - stuck on title image


Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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