Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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clopay51
Level 7

Screen resolution changes on Spectrum App

I just setup my Streaming Stick+ using the Spectrum App within the Roku device. (Not smart phone controlled) All works fine, 1080 screen resolution great full screen picture. When I shut the TV off and start back up, I only have a half screen in the upper left hand corner. Can't get back to full screen unless I go to "HOME" button and relaunch the Spectrum App. Any Thoughts?
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2 Replies
RokuShawnS
Level 10

Re: Screen resolution changes on Spectrum App

You need to contact Spectrum, as they're the ones that wrote the channel.

I'll check with CS this weekend to see if we have a bug filed for this type of issue, but I probably won't be able to say much.
C. Shawn Smith
Community Liaison

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The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
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gap1022
Level 7

Re: Screen resolution changes on Spectrum App

I have just been on line with Spectrum, and they are telling me that I need to contact Roku, as it is the firm ware 8.1.0
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