Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Samsung tv, using Roku with Philo, it doesn't load program but goes back to the guide

when i try to watch say CMT Last Man Standing it swirls and goes back to the menu, so i checked SpongeBob it did the same thing. Looks like its going to work and then goes back to the guide. Other Roku apps like Prime work no problem. Just signed up for Philo for a free 7 day trial to test it out.

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Roku Employee
Roku Employee

Re: Samsung tv, using Roku with Philo, it doesn't load program but goes back to the guide

@mariaj 

Thanks for the post.

Can you please clarify the issue you are experiencing? What Roku model device are you using? What channel are you watching the content on?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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