Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Samsung Smart TV+ new model-Roku app installed but it won’t show premium channels

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Hello All,

I have a newer Samsung Smart TV and the Roku App installed just fine but it will not show the premium channels like HBO or Showtime. Please assist.

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Level 21

Re: Samsung Smart TV+ new model-Roku app installed but it won’t show premium channels

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I've never bothered installing the app on my Samsung TV, since it has a Roku player connected. But don't you have to subscribe to those services through Roku to access them in TRC? I'm not certain if HBO is even available through it. 

Don't confuse that app on your Samsung TV as a way to access anything available on a Roku device. It will only access what is available via The Roku Channel, and nothing more. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.

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Level 21

Re: Samsung Smart TV+ new model-Roku app installed but it won’t show premium channels

Jump to solution

I've never bothered installing the app on my Samsung TV, since it has a Roku player connected. But don't you have to subscribe to those services through Roku to access them in TRC? I'm not certain if HBO is even available through it. 

Don't confuse that app on your Samsung TV as a way to access anything available on a Roku device. It will only access what is available via The Roku Channel, and nothing more. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.

View solution in original post

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