Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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BELLYDOTS
Level 7

SUN MEDIA - DAILY DOCUMENTARY

Daily Documentary channel does not work at all.  All you get is the channel downloaded and that is it!!!  I was so disappointed that it would not work because it has the type of historical documentaries I like.  Paid for a subscription also.

Everyone should read about the channels before you download and pay for a subscription.  I will do this from now on.

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1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: SUN MEDIA - DAILY DOCUMENTARY

Hey @BELLYDOTS

Thanks for posting here in the Community!

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
     
    • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
       
  2. Restart your Roku device: If it is inconvenient to reach the power cord to unplug your Roku device, you can restart the device from the settings menu. Go to Settings > System > System restart > Restart.
     
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
     
    • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

If after attempting the suggestions above, you are still unable to play videos from one channel while videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help.

All the best,
Kariza

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