Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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TripperCR
Level 7

STAR+ out now but not on Roku!?

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STAR+ is out now LatinAmerica and on all platforms, but cannot find it on Roku!!! Will it be on Roku and if so, how long do we have to wait...?

2 Solutions

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RokuKariza-D
Roku Employee
Roku Employee

Re: STAR+ out now but not on Roku!?

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Hello @jbriceno

I hope you're doing well.

At the moment, Star+ is not available on the Roku platform in any region. Feel free to visit our blog which is linked in my post above for updates or future announcements. 

All the best,
Kariza

Kariza D.
Roku Forum Moderator

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RokuMary-F
Roku Employee
Roku Employee

Re: STAR+ out now but not on Roku!?

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Hi @Carlali,

Welcome to the Roku Community and thanks for the inquiry. 

Currently, we don't have any information on when will the Star+ will be available on Roku platform. For more information and inquiry, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform. Many channels on Roku are developed and maintained by the channel provider themselves. 

If you have any other questions or concerns, please let us know.

Best regards,
Mary

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10 REPLIES 10\
RokuKariza-D
Roku Employee
Roku Employee

Re: STAR+ out now but not on Roku!?

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Hi @TripperCR

Thanks for the post.

Star+ is currently not available on the Roku platform in Latin America. We look forward to welcoming Star+ in the future. Stay tuned to our blog for any news in this regard.

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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jbriceno
Level 7

Re: STAR+ out now but not on Roku!?

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Hi, is star+ available in other regions?

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RokuKariza-D
Roku Employee
Roku Employee

Re: STAR+ out now but not on Roku!?

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Hello @jbriceno

I hope you're doing well.

At the moment, Star+ is not available on the Roku platform in any region. Feel free to visit our blog which is linked in my post above for updates or future announcements. 

All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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Taymaraferre
Level 7

Re: STAR+ out now but not on Roku!?

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É inaceitável que uma marca que prega tecnologia ainda não esteja antenada nos lançamentos!

GC911
Level 7

Re: STAR+ out now but not on Roku!?

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Roku is one of the best, if not the best. They can not service their customers very well, so their base is going down. You clowns can't even offer Stars+ to your customers. What is wrong with you?

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RokuDanny-R
Roku Employee
Roku Employee

Re: STAR+ out now but not on Roku!?

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Hi everyone,

As stated previously in this thread, channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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DBDukes
Community Streaming Expert

Re: STAR+ out now but not on Roku!?

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@GC911 

Roku doesn't build the apps. Just like Apple doesn't build apps for Apple TV, and Amazon doesn't build Fire TV apps, and Google doesn't build the Google/Android TV apps.

If the service doesn't build an app for a platform, then the service doesn't have an app for the platform, whether Roku or anything else. Roku isn't stopping them, they just haven't built one. Fuss at them. They're responsible for there not being one.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Carlali
Level 7

Re: STAR+ out now but not on Roku!?

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Any news about Star+ in Roku in Latin America? The service has been available for serveral months now, and Roku still does not provide the app in their devices. 

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RokuMary-F
Roku Employee
Roku Employee

Re: STAR+ out now but not on Roku!?

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Hi @Carlali,

Welcome to the Roku Community and thanks for the inquiry. 

Currently, we don't have any information on when will the Star+ will be available on Roku platform. For more information and inquiry, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform. Many channels on Roku are developed and maintained by the channel provider themselves. 

If you have any other questions or concerns, please let us know.

Best regards,
Mary

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