Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Re: SHOP LC Channel not opening

Please share whatever knowledge you gain. Thank you.

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Roku Employee
Roku Employee

Re: SHOP LC Channel not opening

Hi everyone,

Thanks for the note.

I'd recommend reaching out to Shop LC channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on this channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: SHOP LC Channel not opening

Well I've done every reset and reboot method and the channel has only stopped working on my roku ultra. It works on all the rest of my roku express devices. So I'm not sure if that would be the channel or the device. I contacted them also, but after I saw that the 2 apps worked on my other roku devices I was seriously perplexed. 

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Level 1

GEM SHOPING Channel not opening

It happened to me as well for a month now... Gem Shopping when called doesn't know anything nor do they help in any way.

Used to be, companies wanted to assist customers so they felt care and respect.

NOW, new generations. NOBODY HAS THE ETHICS, HONOR, OR INTEGRITY TO ASSIST. 

WE'RE NOW IN THE FUTURE, WHERE YOU HAVE TO JUST TAKE CARE OF YOUR SELF.

DON'T EVER FEEL THAT COMPANIES LIKE ANY OF THESE DESERVE ANY LOYALTY.

THEY DON'T !!!!!!!!!

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