Channel Issues & Questions

[tgneckar]

This just started a couple days ago.  Whenever I play any video on Roku using only the Rumble app, I keep getting "loading" messages as if the servers are being overloaded and there is a resource problem.  If I play the same video that appears on YouTube, there is no problem.  Has Rumble had a sudden increase in viewership the last couple days?

[makaiguy]

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@tgneckar wrote:

This just started a couple days ago.  Whenever I play any video on Roku using only the Rumble app, I keep getting "loading" messages as if the servers are being overloaded and there is a resource problem.  If I play the same video that appears on YouTube, there is no problem.  Has Rumble had a sudden increase in viewership the last couple days?

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When problems are confined to a particular channel, it may be that the channel installation has gotten corrupted. A reinstall may fix the problem, so give it a try. Remove/reinstall procedure:

1. Highlight channel on home screen.
2. Press * key on the remote and choose Remove channel option.
3. IMPORTANT- DON'T SKIP:
   Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
4. Reinstall the channel. Note it will be added to the END of the channel grid.
5. If channel requires a login, you may need to log in anew.

[tgneckar · Accepted solution]

Without doing anything, this morning it appears the problem has been resolved.  Maybe it is due to fewer viewers were using the channel, but for at least 2 prior days, this problem has occurred.