Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Pplus
Level 7

Rubico Iran HD is not working

I bought #Rubico Iran HD app last week but since last night, when I choose the channel it says “ the channel is no longer in service” !!!
any idea who should I contact?

13 REPLIES 13\
renojim
Community Streaming Expert

Re: Rubico Iran HD is not working

Did you pay through Roku or did you pay them directly?  Was it a subscription or a one time purchase?  If you're not sure, check your Roku account at https://my.roku.com/account/purchases and https://my.roku.com/account/subscriptions .

If you paid through Roku, try https://support.roku.com/contactus .  If you paid the provider directly you'll have to contact them.

It looks like the channel is gone which often means it was removed due to violating Roku's terms of service.

Roku Community Streaming Expert

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Xerexes75
Level 7

Re: Rubico Iran HD is not working

I have the same problem

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RokuKariza-D
Roku Employee
Roku Employee

Re: Rubico Iran HD is not working

Hi @Xerexes75

Thanks for the post.

Channels on Roku are developed and maintained by the channel developer themselves. We suggest reaching out to the channel's customer support team to know more information about their channel on our platform. 

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Azadeh
Level 7

Re: Rubico Iran HD is not working

I have the same problem but there is no contact or customer support information for Rubico channel

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saravi
Level 7

Re: Rubico Iran HD is not working

I have same issue since Saturday, 3 friends have same channel and they have no issue. I have tried everything with no results.

StreamerUser
Level 20

Re: Rubico Iran HD is not working

@saravi  @Azadeh 

As @renojim and @RokuKariza-D  already pointed out, apps are maintained by the app provider (not Roku), and this app was removed (probably for violating Roku's Terms of Service).

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Farsa
Level 7

Re: Rubico Iran HD is not working

Mine too. But it is working for my friend!!!!!

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StreamerUser
Level 20

Re: Rubico Iran HD is not working


@Farsa wrote:

Mine too. But it is working for my friend!!!!!


Whether it was removed or simply not working, you will need to contact the app developer/provider either way (not Roku).

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Maryamda
Level 7

Re: Rubico Iran HD is not working

I have the same issue and paid through Roku    No customer service number or email 

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