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IStreamofGenie
Level 7

Row8 Channel Misleading Price

Does anyone else consistently see a misleadingly low price for Row8 movies?  

 

For example, if I search for the movie 'Good Boys' across all channels, Row8 will appear at the top of the list and with the lowest price.  In this case, it shows the movie for $3.99, while other channels offer the movie for $4.99 and $5.99.  If I then click through to the Row8 offering of the movie, it lists the price as $5.99.  

 

This incorrect pricing has occurred on every film I have searched for months. 

 

Is anyone else experiencing this? 

7 REPLIES 7\
DjinnMagick
Level 7

Re: Row8 Channel Misleading Price

Dear IStreamofGenie, 

YES, by golly, I have! & I've FINALLY realised what the heck is going on...  

Okay now, first, when you are in the ROW8 app, does that $3.99 discounted price still show up when you land on a movie whilst scrolling through them? You should see a price noted in white font just below each movie. For example: "Watch from $3.99." Follow, so far? Okay, right; do you also see a blue "$2.00-OFF coupon toward your next movie!" in the upper left-hand corner of the screen? It's okay, I'll wait whilst you have a look... ;-)

I strongly believe that this ?unusable? coupon is why when searching across appsfor whatever movieROW8 appears at the top of the list as the lowest price. What Roku is very likely doing is already deducting that 2-bucks off in expectation that you'll use the coupon. Or, much more likely, deducting it ahead of time to lure everyone who searches to dive on that lower $3.99 rental price taking them to ROW8. HOWEVER...uh, yeah, just TRY using that coupon & get back to me: lemme know what happens. Okay, I.S.O.Genie? I am soooo very super curious to know if you can figure THAT one out, since every time I go to rent a ROW8 movie, that mysterious blue coupon still taunts me in ALL CAPS to "REMEMBER: YOU GET $2 OFF YOUR NEXT MOVIE! (SOME EXCLUSIONS MAY APPLY - VALID THRU 7/6)." 

Lastly, I.S.O.G., if there is no way to actually redeem that coupon & it's only there as a "fake-out" to merely APPEAR like they're offering a coupon discount to unsuspecting customers & fool their corporate auditors, like, "Seeeee...we have a coupon anyone can redeem to get a cute little discount!" then this is a blatant "BAIT & SWITCH" SCAM! Which is illegal. 

So there ya have it, O.G. That's my story & I'm sticking to it! ;-) Thanx for hanging in there to read through my nutty school of thought. Hope to hear your take on this weirdness. You take care, now. Stay safe & healthy & have yourself a wonderful COVID-free day! 

Sincerely, 
DjinnMagick 
ps: funny-cool how our screen names are uniquely parllel

J_R_S
Level 7

Re: Row8 Channel Misleading Price

So here it is May of 2021 and I fall for the Row8 channel fake pricing scam, create an account at row8 channel and discover -- like so many others -- that the low price of a film rental at Row8 which shows up in a system-wide ROKU SEARCH is *never* what shows up when you actually sign into the Row8 channel (or their website either, for that matter). Once you're a member and signed in, the price is always higher that what showed up in the ROKU Search. They are gaming the ROKU Search function!

THIS IS FRAUD, pure and simple and ROKU is *enabling* Row8 to get away with it, month after month, and allowing them to continue manipulating the ROKU's Search Results to get top position in the ROKU search results!

Like others, I have found there is no way to redeem any coupon or promo displayed on the Row8 channel (or website). Their famous "Love Movie Guarantee" banner which appears on every page of the channel simply does not work. In their instructions on howto use the "Love Movie Guarantee" they say to simply stop the movie you purchased before you've played 30 minutes of it and then "click on the Love Movie Guarantee" BUTTON to get a credit in your account -- but the "Love Movie Guarantee button" NEVER APPEARS ANYWHERE. It does not appear on the channel and if you go to their website to try it, it does not appear there either.

The Row8 channel is a scam. I am shocked that ROKU allows it to continue to operate. Don't waste your time or your money.

RokuMary-F
Roku Employee
Roku Employee

Re: Row8 Channel Misleading Price

Hi @J_R_S,

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

Thanks,
Mary

Cake
Level 7

Re: Row8 Channel Misleading Price

I finally just deleted the Row8 channel because of their misleading and false pricing method. I can buy any of their movies elsewhere for the same REAL price they charge. I don’t want to encourage their deceptive practices any longer.  I hate their channel. 

SteveHC1
Level 10

Re: Row8 Channel Misleading Price

The problem herein is, in fact, NOT a deliberate mislead. Rather, Row8’s regular discounts are generally limited to certain days of the week and/or time of day/night. Couple that with Roku search results being based on DAILY checks (and not done instantaneously or in “real time” when you actually do the search), the results for Row8 are more often than not NOT going to be accurate for any given search. It’s really that simple, with nobody deliberately misleading anyone. As far as its discounted days and times, that is all VERY clearly stated on the Row8 website (check out its faq/support section). BTW I have absolutely NO connection or relationship with either company other than being one of their consumers.

0 Kudos
Cake
Level 7

Re: Row8 Channel Misleading Price

Thanks for your thoughts or justifications, but, in my opinion, you can paint it any color and dress it up in fancy legalese, and it’s still clearly and unmistakably misleading.

 

J_R_S
Level 7

Re: Row8 Channel Misleading Price

SteveHC1... thanks for trying to decipher some logic in this bizarre behavior Row8 engages in (which Roku is enabling them to do via their Roku system's search results. They've learned how to game the search by posting super-low rental prices and so getting placed at the top of the results. Even though I was never able to purchase from them at those low, low prices.

As Cake pointed out: The systems and interactions you describe are so convoluted that it virtually guarantees users will not be able to purchase at the promo price being displayed either by the Roku Search or by the Row8 channel/website itself. And let's not try to excuse the repeating pattern of behavior over the past year as accidental... all just some kind of misunderstanding. It is deliberate and such persistent, deliberate behavior to mislead where money is being requested from customers fits squarely into the definition of "fraud". It also fits into the definition of another illegal behavior called "bait-and-switch" -- meaning the customer sees one price on the shelf and when they go to check out with that item they are charged a higher price and the clerk tries to justify it by claiming "the price on the shelf is a mistake/expired".

No, however you look at it, for the past year we have seen a continuing pattern of this kind of highly suspect behavior. Either 1) intent to defraud or at least 2) bait and switch (itself a form of fraud) and, since Roku is enabling this behavior and giving Row8's bogus promo prices priority placement in Roku search results, there is effectively "collusion" -- another illegal activity -- being carried on between Row8 and Roku itself. Because Roku has known about this problem for about a year now.
After my first distasteful experience, I have not been inclined to try to use Row8 again. But I still receive spam emails from them 3 times a week even though I've "unsubscribed". Which is probably the real explanation behind this behavior.

-- J.R.