Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

RokuExpress - YouTube App Freezing Frequently

Hello Roku users and fans,

We have a RokuExpress and we have already tried factory reset, software updates, etc. Including the one that YouTube released just a couple days ago. We still have problems persisting.

Sometimes we will start playing something on YouTube and after a couple seconds the picture will freeze but the audio will continue. The only way to get out of this loop is to go Home, do a hard reset or sometimes it will reset on its own.

Sometimes we will start playing something and it will just completely freeze up requiring a hard reset. Every once in a while it will do its own reset.

One more thing is that we have the Bandwidth Saver turned off and it will STILL sometimes stop after about 30-60 minutes and ask if we would like to continue. This is what turning off the Bandwidth Saver is supposed to resolve.

Does anyone have any other ideas? Does this unit need to be replaced? Please help!

Thanks in advance.

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Level 15

Re: RokuExpress - YouTube App Freezing Frequently

Have you tried:
1) Removing the YouTube channel
2) Restarting the Roku (don't skip this step, it ensures no vestiges of the old installation remain in memory)
3) Reinstalling the channel.
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