Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Re: Roku zooms in on tv after every commercial on Hulu

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Switched from 1080 to 720. That does not work. Switched back to 1080 didn’t work either and had to rewatch commercials. 
just confirming that changing the display type does not solve the problem. I cannot get in touch with Hulu

thank you. You have been most helpful @almostblind 

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Roku Employee
Roku Employee

Re: Roku zooms in on tv after every commercial on Hulu

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Hi everyone,

Thanks for the posts and patience regarding the issue you are experiencing.


Please be aware that we have passed along your concerns to the appropriate team and expect this issue to be resolved in a future update.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 9

Re: Roku zooms in on tv after every commercial on Hulu

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Thank you for responding. Was there somewhere else we were supposed to go besides here? It would be helpful to know where a person is supposed to go to receive the best support possible.

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Level 8

Re: Roku zooms in on tv after every commercial on Hulu

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I am having the same problem also please fix it. 

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Level 9

Re: Roku zooms in on tv after every commercial on Hulu

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When you switched from 1080 to 720 did you stop the "auto detect" feature? I am pretty sure this is where the problem is. It seems to have worked for me anyway. It has been a week since I stopped a.d. and no more zoom.

 

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Level 7

Re: Roku zooms in on tv after every commercial on Hulu

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We didn’t have this problem with the stick...just when we upgradedSmiley Sad

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Level 8

Re: Roku zooms in on tv after every commercial on Hulu

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It was fixed for a while but its doing it again, now also on live TV. Was only doing it on recorded shows. This is really frustrating because I have to exit the app, go back in, and it makes me REWATCH all the commercials again. 

 

Its all rokus because we have the roku TV and it's doing it there as well. I believe it's hulu trying to figure out your screen size. 

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Level 8

Re: Roku zooms in on tv after every commercial on Hulu

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SO - What the **bleep** - when is this going to be FIXED????

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Level 8

Re: Roku zooms in on tv after every commercial on Hulu

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If you change your setting on roku from 1080 to 720 and make sure auto detect is off it should fix it. That's what I did and so far it hasn't zoomed in after a ad

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Level 9

Re: Roku zooms in on tv after every commercial on Hulu

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@WayneF_FL @They just released a new update this morning maybe that will fix it they said the issue would be fixed in a future update the other day