Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Roku zooms in on tv after every commercial on Hulu

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Okay so I have Hulu live and everything I watch something after a commercial it zooms in and I can only see a portion of the show I’m watching. I have to completely exit out of Hulu to fix it but it does it again at the next commercial. I have unplugged the roku over night hoping that would help. Nothing seems to help. Anyone had this issue before? How do I fix it? It’s driving me nuts.

2 Solutions

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Roku Employee
Roku Employee

Re: Roku zooms in on tv after every commercial on Hulu

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Hi everyone,

Thanks for the posts. We are currently investigating the issue regarding video being zoomed in after a commercial on the Hulu channel.

Community members who have reported a few workarounds that we are sharing here:

• Setting captions to Always ON
• Setting Display type to Auto detect or changing setting

We are are continuing to investigate this issue in the meantime.

If you are still seeing this issue, please provide us with the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-version/build of the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-when does this issue occur? what were you doing/what was happening on the screen?
-do you have ads or ad free?
-is this issue happening on Hulu live or video on demand?
-what is your display type set to?
-are you watching specific content when this happens?
-is this issue reproducible?

Once I have this information, I will be able to pass it along to the appropriate team to look further into this issue.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Roku zooms in on tv after every commercial on Hulu

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Hi everyone,

Thank you for your patience regarding this issue.

Please be aware that we believe this issue has been resolved. Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Please feel free to report back your results.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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341 Replies
Level 8

Re: Roku zooms in on tv after every commercial

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I have a similar issue, but it is with on-demand Hulu, not the live TV version. Specifically, it is when watching Agents of SHIELD. Happened with the two most recent episodes.

Level 9

Re: Roku zooms in on tv after every commercial

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I also have this problem especially with Hulu. I just have the basic plan. I have tried checking for updates for the roku restarting it nothing works we have rokus in many rooms of our house because we stream everything and only one does it, which makes me think it is the roku player and not the Hulu app. It has done it for several different things we have watched please let me know if you find a solution we are getting really annoyed

Level 8

Re: Roku zooms in on tv after every commercial

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I am also having this issue with Hulu.

 

Lots of reports of similar problems.  Some get blank or frozen screens with only audio after ads.

 

There's some change they have made to their ads inserting, or it doesn't play well with latest update on Roku.  My Roku Stick was updated a week ago.

Level 8

Re: Roku zooms in on tv after every commercial

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Happens to me on Hulu basic.  The commercials doesn't seem to load correctly or stops abruptly, after which the picture is zoomed in.  I have a Roku Streaming Stick 3800X.

Level 8

Re: Roku zooms in on tv after every commercial

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@Sarah5030 wrote:

I also have this problem especially with Hulu. I just have the basic plan. I have tried checking for updates for the roku restarting it nothing works we have rokus in many rooms of our house because we stream everything and only one does it, which makes me think it is the roku player and not the Hulu app. It has done it for several different things we have watched please let me know if you find a solution we are getting really annoyed



Are you using the same Roku device in the rooms that don't do it as the one that does?

Level 9

Re: Roku zooms in on tv after every commercial

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Yes it is the same type of roku. They are the roku express

Level 7

Re: Roku zooms in on tv after every commercial

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It happens to me on Hulu and has for a while, but now it happens on Netflix.  I have gone through Hulu's tech and they don't understand it.  I have turned off and reset and all the fine tuning on Roku and on my tv.  Still keeps zooming in.  Actually it has gotten worse over the last day or so.  

Level 8

Re: Roku zooms in on tv after every commercial

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I have the exact same problem with Hulu Live TV. 

Level 7

Ads on Hulu Cause Program to Zoom In

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While watching Hulu, ads cause the program to zoom in. Just before the ad starts the program cuts abruptly and goes to the ad. When the ad has about 5 seconds left it cuts abruptly again and goes to the program which is now off-center and zoomed in to the point where you can just see the tops of people's heads. Sometimes the ad itself is zoomed in. I have checked aspect ratios, reset the Roku, reloaded the channel, etc. Multiple others on the community forum have noted these same issues. I am using a Roku Streaming Stick.