Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Elizabean77
Level 7

Roku working in one room but not the other

Hello. I have one tv in my house which has a roku. We move it from living room to bedroom. It works in the bedroom, but will not connect to internet in the living room…. We reset the WiFi, reset the roku, unplugged the tv. The WiFi on our phones work just fine in the living room, but the roku won’t accept it

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StreamerUser
Level 20

Re: Roku working in one room but not the other

Sounds like a WiFi strength/interference issue.

You didnt mention your Roku model # and firmware version: Settings/System/About

Some models are single band (2.4Ghz) and some models are dual band (2.4 and 5Ghz), so it matters what model you have.

In general, if its a dual band model and its on the 5Ghz SSID, try switching it to the 2.4Ghz SSID (this assumes you have a dual band modem/router/gateway as well, with separate SSIDs for 2.4 and 5Ghz).

makaiguy
Community Streaming Expert

Re: Roku working in one room but not the other

If your living room location is too near your wifi router it may actually be too close to the router.  If the wifi signal is too strong it can actually overwhelm the electronics in the Roku's wifi radio.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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