Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
6500in6th
Level 7

Roku won't accept Box5TV Username and/or Password

Jump to solution

I just bought a Season Pass to Box5TV channel today and added Box5TV channel to my Roku channels but Roku won't accept my Box5TV Username and/or Password when I try to access Box5TV. What is the problem?

Thanks for your help!

0 Kudos
1 Solution

Accepted Solutions
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku won't accept Box5TV Username and/or Password

Jump to solution

@6500in6th

Thanks for the follow up.

For more information about that channel's features and functionality, you'll want to contact Box5TV support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

4 REPLIES 4\
Fsabelha
Level 7

Re: Roku won't accept Box5TV Username and/or Password

Jump to solution

Same.  I'm wondering if it is because the login is different from my Roku login.

0 Kudos
DBDukes
Community Streaming Expert

Re: Roku won't accept Box5TV Username and/or Password

Jump to solution

@6500in6th 

@Fsabelha 

It should be working. Doesn't matter that the login credentials are different. I use services that have different credentials without any issue.

Perhaps something is causing an issue with the app. Maybe the download was corrupt, of some other issue occurred. To rule this out, or fix it if it is the issue, do the following, in this order:

  1. Remove the app
  2. Reboot the Roku
  3. Reinstall the app

All three steps, in that order. Some people will do the reboot out of order. Don't.

DBDukes
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
0 Kudos
6500in6th
Level 7

Re: Roku won't accept Box5TV Username and/or Password

Jump to solution

Hi, thanks. Since I signed up for a Box5TV account and immediately tried to add it to my Roku account, I finally decided I may have a 'propagation' problem so I waited a day. That worked, I was able to bring up Box5TV on Roku, however, when I try to load an event, I get a perpetual 'Retrieving' note but nothing ever loads. I'm too old for this!

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku won't accept Box5TV Username and/or Password

Jump to solution

@6500in6th

Thanks for the follow up.

For more information about that channel's features and functionality, you'll want to contact Box5TV support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post