Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Roku tv not finding antenna channel

So I bought a 65in roku tv about 7 months ago and everything was working fine until last week when none of my live tv channels were working. First the guide would say the channels were there but when I clicked on that channel the screen is just dark. So I tried to rescan but then it would say no channels found. I’ve tried factory restarting it, updates. And turning it off and on again. I have even bought two new antennas but nothings working. Please HELP!!

5 Replies
Level 7

Re: Roku tv not finding antenna channel

Hi! Did you ever get your issue resolved? We just bought a 55" and am having the same issue. What did you end up doing to resolve the issue?

Level 7

Re: Roku tv not finding antenna channel

hello I did not but when I do I will let you know!

Level 7

Re: Roku tv not finding antenna channel

I got my 55” Roku last week. The set up also went fine. My antenna was working, channels were coming in strong. Two hours ago, I also got a black screen on all channels. The title box was showing five bars of signal. I also did a rescan and now ‘no channels found’. I tested the antenna on the old TV, the antenna is working.

 

Level 7

Re: Roku tv not finding antenna channel

This seems to be the case since the latest software update.  I would think by now ROKU would have a "fix".  This is ridiculous.  We tried all the reset and favorite channel removal, etc.  We took another brand TV and  connected to the exact same cable outlet and it works perfectly and displays  all channels so it is not the TV only the TCL TV with ROKU.  The HD channels will appear and might even display for a bit of time and then suddenly they are gone.  You do not want to do a channel search if you hit one of these times because then you won't pick any of the channels up.  PLEASE ROKU fix YOUR problem. 

Level 8

Re: Roku tv not finding antenna channel

my antenna was working fine until tonight i turned on my tv and they added all kind of channels, music and old movies and now my antenna is not finding my local channels. i did a channel search 5 times and still no local channels .Anyone having the same issue ?