Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Roku tv I added xfinity stream it’s not letting log in wit email

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Need help wit my roku tv I added the xfinity stream app & it’s not asking for email so how will roku know my account wit xfinity services

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Level 19

Re: Roku tv I added xfinity stream it’s not letting log in wit email

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@JM75 Thanks for getting in touch. For help logging into the Xfinity Stream Beta channel, you'll want to contact Xfinity support directly. You can reach them here: https://www.xfinity.com/support/contact-us

 

Thanks,

Tanner

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Level 19

Re: Roku tv I added xfinity stream it’s not letting log in wit email

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@JM75 Thanks for getting in touch. For help logging into the Xfinity Stream Beta channel, you'll want to contact Xfinity support directly. You can reach them here: https://www.xfinity.com/support/contact-us

 

Thanks,

Tanner

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Level 7

Xfinity Streaming Beta vs Xfinity Streaming

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Hello Roku Support,

  I have a new Roku TV and a Roku Streaming Stick+ that work fine.  I'm running "Xfinity Streaming BETA" on them using the required Xfinity WiFi gateway.  I understand that the BETA version specifically runs on the Xfinity WiFI gateway ONLY.  I want to change Internet providers and am told that the BETA version will not work on any other provider.  I was then told that I needed "Xfinity Streaming", non BETA, to run on any other internet provider.  I do an APP search through Roku and only the BETA version shows up in the selectable list.  Can I access the non BETA version somehow to add the APP?

Thanks, Dan

 

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Level 7

Re: Roku tv I added xfinity stream it’s not letting log in wit email

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I'm having the same issue and Xfinity says its a Roku issue. I've tried to call Roku and i cannot get a customer service rep on the phone. 

 

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Roku Employee
Roku Employee

Re: Roku tv I added xfinity stream it’s not letting log in wit email

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@maehawk84 

Thanks for the note.

For help logging into the Xfinity Stream Beta channel, you'll want to contact Xfinity support directly. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach them here: https://www.xfinity.com/support/contact-us

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Roku Employee
Roku Employee

Re: Xfinity Streaming Beta vs Xfinity Streaming

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@PER2070 

Thanks for the inquiry.

For more information about those channel's features and functionality, you'll want to contact Xfinity support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Xfinity support here: https://www.xfinity.com/support/contact-us

Thanks,
Danny

Danny R.
Roku Forum Moderator
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