Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Roku stuck on loading screen

Updated my roku and had been stuck on the loading screen (saying “Roku”). I have unplugged it and even let it sit unplugged for almost an hour, I also have pushed the reset button 2 times now. What’s next?

0 Kudos
1 Reply
Level 19

Re: Roku stuck on loading screen

You didn't say what Roku model you have.  This is important information  for anybody trying to help you.

If you have a model with an SD memory card installed, try removing it and restarting the Roku.  Corrupted memory cards have been known to be a cause of the problem you describe.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos