Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Roku stopped working. ErrorRLP-999

Any idea why my Roku suddenly stopped working?  Getting error code to restart with error code RLP-999.  Have tried everything but I continue to get this message.

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Roku Employee
Roku Employee

Re: Roku stopped working. ErrorRLP-999

Hello @Badbrad77

Thanks for reaching out here in the Community!

Could you provide here a photo of the error occurring? Please also let us know the troubleshooting you've tried so we know what steps we should take next.

We look forward to hearing from you soon.

All the best,

Kariza D.
Roku Forum Moderator
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Level 7

Re: Roku stopped working. ErrorRLP-999

I unplugged for a few days, pressed reset button and still getting the error on both of my ROkus. Now what??? I haven’t had the device one year. 

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Community Streaming Expert

Re: Roku stopped working. ErrorRLP-999


I believe this is a Spectrum generated error code.  Does not seem to be a single reason for its trigger.

I have seen some info that if using a Netgear router, try disabling Armor protection if enabled.

Other times, a simple unplugging of your router and modem for a few mins reportedly will resolve issue.

I am assuming you unplugged the Roku device for a couple of days, not the router.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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