Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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oe_caro
Level 7

Roku still has not resolved Netflix crashing

I’ve been dealing with same same issues with Netflix for months, I’ve literally tried everything in every forum and it pretty much it’s comes down to the fact that Roku refuses to fix the actual reason behind the constant Netflix crashing, when they clearly know there is a problem. Hence the countless Google results when you search Netflix Crash and Roku. I never have an issue using any other device at all, it’s supremely annoying, and I’m never buying a tcl or roku product ever again. 

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6 REPLIES 6\
StreamerUser
Level 20

Re: Roku still has not resolved Netflix crashing

You didnt mention your Roku model # and firmware version (Settings/System/About), or NF app version (Highlight it, press Options button).

You also didnt list everything you've tried.

Roku doesnt develop or code the NetFlix app - NetFlix does.

As an anecdotal counterpoint, I'm not aware of any widespread "NetFlix crashing" problem on Roku devices, nor have I ever experienced NF crashing on any of my Rokus, ever.

Interestingly, your account is brand new, and this is your only post - there are no previous posts from you detailing your attempts to fix your "months long netflix crashing issue".

 

Strega
Level 17

Re: Roku still has not resolved Netflix crashing

When I change "Roku" in your search to "Android TV" or to "FireTV" I get plenty of search results as well. 

I also have had no Netflix crashes on Roku, so I agree with @StreamerUser  that more info might help here.

oe_caro
Level 7

Re: Roku still has not resolved Netflix crashing

I just created an account because I have tried all manner of sequences of deleting the app, restarting the tv, factory reset, checking my wi fi, making sure everything was up to date, etc. I have reliable high speed internet so that’s not the source of the problem. Netflix works flawlessly on every other single device I have (PS5, PS4, XBOX series x, XBOX 360, all of my apple devices and my partners PC and Android, but even if there is an issue in part on Netflix’s end, Roku markets as a smart TV/streaming device brand in working partnership with Netflix, they aren’t allowed plausible deniability when apps on their system do not function when there’s literal button for Netflix on their remote. Especially considering that the whole tv interface is laggy and glitchy, it’s not likely that just Netflix is the problem…

If you really need to know, though I highly doubt anything I do will have an effect at this point because it’s probably an issue with the firmware, or the hardware capabilities respectively, have at it:

Roku TV: C110X

TCL Model: 55S425

Serial #: X000006HAYWT

Software Version: 10.0.0 build 4209-93

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StreamerUser
Level 20

Re: Roku still has not resolved Netflix crashing

You didnt buy your TV from Roku - its a TCL TV you bought from a retailer (online or offline).

The issue with NF isnt "in part" on "NetFlix' end" its entirely on NF's end (again, NF codes and develops and publishes the app).

That remote with a NF button was manufactured by TCL, not Roku.

If the "whole TV interface is laggy and glitchy", that speaks to a major hardware/OS issue - again, that's TCL's to handle.

But your OP didnt mention general lagging and glitching, only NF crashing (which isnt very descriptive - you need to explain exactly what you mean by "NetFlix crashing").

Do other apps "crash"?

FYI, the correct procedure to re-install an app on Roku:

1) Remove the app (Highlight the app, press the Options (*) button on the remote, then Remove)

2) RESTART the Roku (Settings/System/Power/System restart/Restart) <-- MUST DO THIS HERE!!!

3) Re-install the app

(Otherwise, settings/cached data associated with the app are left behind and it wont be a clean re-install).

 

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LJune
Level 7

Re: Roku still has not resolved Netflix crashing

I've also been having the same problems for months. Sometimes in the middle of watching something, the visual will freeze but the audio will keep going and never sync back up again, even if I try to exit and restart. Sometimes the whole thing freezes and then the whole Roku TV resets and I have to reopen everything. Sometimes it doesn't let me navigate between show options. None of this happens on any of the other channel apps I have on my Roku (Hulu, HBO Max, Disney+, etc). 

I have also restarted the whole device, removed and reinstalled the Netflix app, etc. I don't know who's problem it is, Roku's or Netflix's, but for some reason that relationship isn't working.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku still has not resolved Netflix crashing

Hi @LJune

We do apologize for the inconvenience this has caused you.

For clarification, did you restart your Roku TV before re-installing the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order, we would recommend giving it a shot once again.

You can check this Support link for detailed instructions: How do I resolve channel playback issues?

Let us know how it goes!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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