Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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MEA707
Level 7

Roku screensaver stopped working

Hello,

I have used the Subaru National Parks theme on my Roku for many years, very recently the screensaver portion of it stopped working, the images don't load, even during the preview. The theme background itself still works though, it's just the screensaver that stopped.

I've tried restarting the Roku and changing the theme and changing it back and it doesn't resolve it. Since it's worked for many years and only within the past few weeks stopped working, I don't think it's an issue with my device, but something within the theme stopped working.

This is the theme in question:
https://www.rokuguide.com/channels/suba ... arks-theme

Anyone know how to elevate this to Roku so they can investigate?
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6 Replies
Community Manager
Community Manager

Re: Roku screensaver stopped working

You came to the right place! 

Have you tried changing your screensaver/theme to a different option, rebooting your device from the Settings menu, then applying that theme/screensaver once more? 

If that still isn't doing the trick, please send me a PM with your Roku account email address and the serial number of your device and I'll help take a closer look. 


Thanks,
Tanner
Tanner D.
Roku Community Manager
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MEA707
Level 7

Re: Roku screensaver stopped working

"RokuTannerD" wrote:
You came to the right place! 

Have you tried changing your screensaver/theme to a different option, rebooting your device from the Settings menu, then applying that theme/screensaver once more? 

If that still isn't doing the trick, please send me a PM with your Roku account email address and the serial number of your device and I'll help take a closer look. 


Thanks,
Tanner

Hi Tanner,
Just tried your suggestion, still a blank screen saver.
I will send you a PM shortly. Thanks so much for looking into this!
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obscureone
Level 7

Re: Roku screensaver stopped working

Hi, this same exact thing happened to me too very recently, and it's definitely a problem on Roku's end:

-happened on both my roku streaming sticks,
-I tried all the troubleshooting stuff listed here,
-other screensavers work fine,
-I only ever had the Subaru screensaver, not the theme, but when I tried to switch back to just the screensaver after trying out other screensavers, the screensaver only option was gone,
-I tried to get the screensaver back by adding the theme, but while that got me the theme as my wallpaper, there was still only a black screen when the screensaver was supposed to kick in.

Am hoping Roku can fix this, as like the original poster, this is my favorite screensaver!
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RandyL1974
Level 7

Re: Roku screensaver stopped working

I have the same problem with both of my Roku 3's.  They worked perfectly right up to last Friday evening, and then stopped.  I had my son check his Roku streaming stick, and he has the same problem.  The problem exists on all theme's with a rotating image screensaver.  The city scroll, firefly's, floating dots, clock and others work okay.  Only Theme's with rotating images are affected.
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Community Manager
Community Manager

Re: Roku screensaver stopped working

@RandyL1974

Thanks for letting us know about what you're seeing. I'll share this information with my team and provide any further updates as we know more. 

Thanks,
Tanner
Tanner D.
Roku Community Manager
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Jlb0001
Level 7

Re: Roku screensaver stopped working

Mine didn't stop working...I accidentally deleted it. Is there any way to get subaru and ROKU to bring it back? I see it's no longer available. It is my favorite and only one I like. I see in other places that it's a favorite also. Please bring it back!
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