Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I have an Insignia Roku TV and a Roku stick of a different TV.
Recently they they stopped working properly on the Amazon Prime app. I can select a show, but I cannot fast forward or reverse the show. Also, a little screen show up in the left bottom of the screen telling me another episode is available in xxxx seconds and counts down.
This is happening on both units. I rebooted both units. I've reinstalled Amazon. Still happening.
When you reinstalled, did you follow this procedure:
1. Highlight channel on home screen. 2. Press * key and choose Remove channel option. 3. IMPORTANT- DON"T SKIP: From home screen, Settings > System > System restart. 4. After system restarts, find channel via Streaming Channels. 5. Highlight channel and install. 6. If channel requires a login, you may need to log in anew.
Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
Okay, I played around with the Amazon app and realized only the 2 shows we were watching had this problem. After taking those shows off the watchlist, I did a search for them. Seems that both shows, James May in Japan, and Bosch have a regular version and a 4K version. The 4K version allows the fast forward and rewind