Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Kmatch
Level 7

Roku pin-can’t enter on Fandango Now

Attempting a purchase through fandango now. On screen where it is asking for my Roku pin but it won’t let me access the keypad to input. 

it only lets me go to the rent button but nothing happens because I can’t input pin. 

4 Replies
Tivoburkee
Level 21

Re: Roku pin-can’t enter

You might have to sign in first, did you press the option * key? 

Edmund
0 Kudos
Kmatch
Level 7

Re: Roku pin-can’t enter

I am signed into fandango, it dies say to click * to highlight keyboard but nothing happens 

0 Kudos
Shereeta
Level 7

Re: Roku pin-can’t enter

I have the exact same problem. Did you ever solve this issue?

0 Kudos
Shereeta
Level 7

Re: Roku pin-can’t enter

I solved it. I had a $4.99 credit and I was trying to rent a new release movie. Apparently you can’t rent new movies with coupons. I was able to enter my roku pin when I went to rent an older movie. Once the coupon was used, I was able to enter my roku pin to rent the new release. I hope this helps someone else. #fandango