Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Roku not working cannot access channels

I am using a Smart TV and cannot access channels, including the Roku channel. I have twice tested my wireless/internet connection. The response was that I am connected. I tried to access BritBox, says 'Something went wrong'. Amazon just displays their logo, Newsy goes back to the Roku home screen, Roku channel says I need to check my connection. See beginning of this message. Is there a problem at the Roku servers?

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Roku Employee
Roku Employee

Re: Roku not working

@jazgold 

Thanks for the post.

Can you please provide clarification? Are you using a Roku device or a Roku TV? If you are using a Roku device, what device model do you have?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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