Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Roku not showing private channel

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I added the unofficial twitch.tv app onto my Roku Express via the website with the code "twitchtv" and I can see my amount of channels has gone up from 5 to 6, but no icon is popping up for it. I have restarted my Roku multiple times and checked for updates, no dice. Any ideas?
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Roku Employee
Roku Employee

Re: Roku not showing private channel

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Hi,

Please be aware that Roku does not review or provide support for non-certified channels. 

We recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform is developed and maintained by the channel provider directly, and they'll be able to best assist.

For more information regarding private non-certified channels, you can visit our Support page here: How do I add a non-certified channel to my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Highlighted
Roku Employee
Roku Employee

Re: Roku not showing private channel

Jump to solution

Hi,

Please be aware that Roku does not review or provide support for non-certified channels. 

We recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform is developed and maintained by the channel provider directly, and they'll be able to best assist.

For more information regarding private non-certified channels, you can visit our Support page here: How do I add a non-certified channel to my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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