Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Kiwistorm25
Level 7

Roku not saving logins

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I have been using roku for years and for the first time, I am having an issue where none of my logins for my channels hold for more than the time I’m in the app.  This has been happening within the last 3 weeks and seems to be getting worse. It happens with all of my channels and is not reserved for one type of channel like cable or netflix, for example NHL.tv, Travel Channel, DiscoveryGo etc. The newest thing was tonight when the show we were watching (after resigning in to the channel) ended the app said we needed to sign back in. When doing research into this I found multiple discussions on this going back to 2016. It seems that there is a lot of finger pointing and no real help from roku customer service. Is there any real way to fix this?

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boogernose
Level 9

Re: Roku not saving logins

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Given you have only a few Channels I would recommend doing a Factory reset

Settings/System/Advanced system Settings/Factory Reset

I advice setting up a Roku account on the web and adding channels from HERE. 

Of course youll need to re-log in everywhere.

Good Luck let us know

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4 Replies
boogernose
Level 9

Re: Roku not saving logins

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Specifically what is your Roku model?

Are you using added memory?

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Tivoburkee
Level 12

Re: Roku not saving logins

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And how are you powering it? Is it a stick plugged into usb for power on a tv?

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Kiwistorm25
Level 7

Re: Roku not saving logins

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I have the Roku+ Stick and I do not have extra memory. We don’t have too many channels on the roku so we don’t need extra memory. The Roku+ stick is plugged into a usb directly into my tv.

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boogernose
Level 9

Re: Roku not saving logins

Jump to solution

Given you have only a few Channels I would recommend doing a Factory reset

Settings/System/Advanced system Settings/Factory Reset

I advice setting up a Roku account on the web and adding channels from HERE. 

Of course youll need to re-log in everywhere.

Good Luck let us know

View solution in original post

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