Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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KLove_22
Level 7

Roku not opening any apps and can’t connect to internet

My Roku will not open or load any apps I keep getting playback error and Netflix keeps retrying. All my software is already up to date. So what is causing this? 

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2 REPLIES 2\
makaiguy
Community Streaming Expert

Re: Roku not opening any apps and can’t connect to internet

When reporting problems it's always a good idea to report your Roku model and model number as shown via Settings > System > About. Often the answers you seek depend on your Roku model and if we have this information to start with, you can get targeted suggestions more quickly.

What is the full text of any error message(s) you receive?

Can you do a successful network check (Roku path Settings > Network > Check connection)?  After it completes, what Internet Download Speed does it show on the Settings > Network page?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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KLove_22
Level 7

Re: Roku not opening any apps and can’t connect to internet

I ended up throwing it away and bought a streaming stick instead. I don’t have time to spend hours trying to fix stuff and with no customer service to call, it was very frustrating: thanks for your reply though! 

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