Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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ranchelev
Level 7

Roku loses internect connection when only viewing Netflix

I have a Roku Ultra.  When we are trying to watch Netflix it looses connection after couple of minutes.  It will regain connection and again loose it in couple of minutes.  If we go to Prime Video, it works perfect.  What would cause the issue with only Netflix?

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makaiguy
Level 20

Re: Roku loses internect connection when only viewing Netflix

Very curious that this would happen only with Netflix.

Have you tried removing and reinstalling the channel?

Remove/reinstall procedure:

1. Highlight channel on home screen.
2. Press * key and choose Remove channel option.
3. IMPORTANT- DON"T SKIP: From home screen, Settings > System > System restart.
4. After system restarts, find channel via Streaming Channels.
5. Highlight channel and install.
6. If channel requires a login, you may need to log in anew.

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