Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Roku knows location despite VPN

Hi, my wife moved over from USA and we got a Roku so she can watch some channels she used to watch at home. We are in UK, her parents sent her one over.


I set the ROKU up on a USA VPN via my computer and can download the apps but my roku itself seems to still think were in UK stopping us from using the apps.


Any ideas?

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2 Replies
Level 16

Re: Roku knows location despite VPN

Roku does not support the usage of VPNs with its products/services, and discussion thereof is prohibited here.

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Level 20

Re: Roku knows location despite VPN

Item 13 in the Community Guidlines:

Discussions regarding any usage of VPNs to circumvent established regional broadcast rules or limitations are not allowed in the Community. Any topic or comment posted regarding the use of a VPN, or any circumvention of applicable limitations, will be removed at Roku's discretion.

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