Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Scarey
Level 7

Roku just quits when watching tv

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When watching Tv we get interrupted and thrown back to the Roku main menu for no reason at all. Been happening since the last software update. 
Please advise. 

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makaiguy
Community Streaming Expert

Re: Roku just quits when watching tv

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@Scarey- Re: are you still watching?

The Roku "Bandwidth saver" function kicks in when the Roku has received no user input in four hours. It asks if you are still watching, and if it receives no response, it exits the current stream and returns the Roku to its home page.

You can turn this feature on and off via Settings > Network > Bandwidth saver.

Note that some individual channel apps may have a similar feature.  My Samsung tv does too.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

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makaiguy
Community Streaming Expert

Re: Roku just quits when watching tv

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By "watching tv" do you mean you are watching something via a Roku device connected to your tv and it exits what you are watching and returns you to the Roku device's home screen, or do you mean watching on a Roku TV and it exits what you are watching and returns to the Roku TV home screen?

If you are watching on a separate Roku streaming device, is it powered by plugging it into a USB port on your television? The ports on many televisions only supply 0.5 amp or less, which is not enough to power a Roku reliably.   Even if a Roku connected this way appears to start up normally, if it runs into an activity that requires more power than the USB port can deliver, something will fail, commonly taking you back to the home screen.  It's possible the Roku update consumes a bit more power than before, which may require more than a barely-adequate power supply can deliver.

It is recommended that you power your Roku device via the power adapter that came with it, plugged into your house power. If you no longer have the USB power adapter that came with your device, you may have another one handy from another device that can be used -- just make sure the tiny print on it confirms it has a 5 volt dc output of at least 1 amp.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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Scarey
Level 7

Re: Roku just quits when watching tv

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Thanks for the info. Our roku is plugged into Electric. We are watching AT&T Direct TV online. We use Roku to get to our AT&T subscription. We have a brand new month old 58” Samsung smart TV. All software fir the new tv and the roku have been updated when we installed the new TV. No clue why it’s quitting on us about 3 times a day. But we have noticed we don’t get as many notices as we did before asking ((Are you still watching?). 

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makaiguy
Community Streaming Expert

Re: Roku just quits when watching tv

Jump to solution

@Scarey- Re: are you still watching?

The Roku "Bandwidth saver" function kicks in when the Roku has received no user input in four hours. It asks if you are still watching, and if it receives no response, it exits the current stream and returns the Roku to its home page.

You can turn this feature on and off via Settings > Network > Bandwidth saver.

Note that some individual channel apps may have a similar feature.  My Samsung tv does too.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

View solution in original post

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