Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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marcelolimma
Level 7

Roku has a problem with Globoplay

Roku has a problem with Globoplay in Brazil. Live content simply don’t load or spend so many time to do it. Always displays a message error 2001 | 5308 (API error). Roku could fix it. It’s impractical to use the app with this error.

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4 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku has a problem with Globoplay

@marcelolimma 

Thanks for the post.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information we will be able to pass it along to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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marcelolimma
Level 7

Re: Roku has a problem with Globoplay

- Roku Express SKU#3930BR

- X00400XC9S4M

- S00R40AC9S4M

- 9.4.0

- This error occurs only with Globoplay (Version 1.11)

- Tracker ID does not work

- Choose a live video. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku has a problem with Globoplay

@marcelolimma 

Thanks for the post.

I have passed along the information you have provided to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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marcelolimma
Level 7

Re: Roku has a problem with Globoplay

Hi Danny!

Users from Brazil appreciate your help. Thanks.

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