Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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rdrxpp
Level 7

Roku glitches out of channels when watching

When I watch channels like Hulu or Pluto Tv after 30mins of watching it will glitch out of it and go to the Roku home screen I have a Roku Express.

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2 Replies
jonathan_277
Level 7

Re: Roku glitches out of channels when watching

Does someone in your house have the roku app and if they do they might be messing around

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku glitches out of channels when watching

Hi @rdrxpp

Thanks for letting us know about the issue you're experiencing. 

Could you tell us how your Roku Express is powered? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

We suggest using the included power cord and power adapter then plug your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.

Please keep us posted!


All the best,
Kariza

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