Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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rdrxpp
Level 7

Roku glitches out of channels when watching

When I watch channels like Hulu or Pluto Tv after 30mins of watching it will glitch out of it and go to the Roku home screen I have a Roku Express.

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6 REPLIES 6\
jonathan_277
Level 7

Re: Roku glitches out of channels when watching

Does someone in your house have the roku app and if they do they might be messing around

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku glitches out of channels when watching

Hi @rdrxpp

Thanks for letting us know about the issue you're experiencing. 

Could you tell us how your Roku Express is powered? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

We suggest using the included power cord and power adapter then plug your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.

Please keep us posted!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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kael
Level 7

Re: Roku glitches out of channels when watching

I am experiencing similar with Great Courses and Great Courses +. I spoke with a human (!) there and was informed that Roku, Inc. needed to roll out 'updates' to all of its customers. And yes, this issue began a little more than 2 weeks ago. It is still happening today. Apparently, it is a Roku issue because a computer or another device plays with no glitch!!

I have 2 tv sets; the glitch happens on both. Every 48 minutes, I get booted back to my channels screen. Sometimes, after being thrown off the channel, returning to it is not so smooth. Pre-glitch, when I returned to GPC+, I received the option to "resume watching"; now, if I get booted that option only appears sometimes.

Roku techs---could you fix this glitch? 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku glitches out of channels when watching

Hi @kael

Thanks for reaching out here in the Community!

Does the issue only occur on Great Courses and Great Courses+ or across other channels installed on your Roku device as well? We suggest you try to remove, restart, then re-install the channel.

If you need help with the suggestion above, you can visit this link: How do I resolve channel playback issues?

Let us know how it goes.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Gussie4711
Level 7

Re: Roku glitches out of channels when watching

I'm having the same problem getting kicked out of Great Courses three or four times in the course of a half-hour lecture. Great Courses is the only Roku app I'm having trouble with. I've checked my download speed continuously during the course of a lecture and it is always over 200, but I still get kicked out. I'm wondering if Roku and Great Courses are having a feud, like Roku and YouTube???

I've tried every fix out there to no avail!!!

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku glitches out of channels when watching

Hi @Gussie4711

Thanks for reaching out here in the Community.

Channels on Roku are maintained by the channel developer themselves. We suggest reaching out to The Great Courses Plus support directly to report the issue and for further help. There's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

You can contact their support here: https://www.thegreatcoursesplus.com/contact

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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