Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Han12
Level 7

Roku express

Hi I've just bought a Roku express , it says I can have now tv on there but it won't let me add the app , it looks like an outdated version and it says the box is updated

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7 Replies
GemmaR_
Level 7

Now TV has removed itself from ROKU and won’t work anymore

I’ve had no problems with my Roku until now. I go to use it today and my now tv app was no where to be seen on my app Home Screen list but was still listed as downloaded. It will not open. I sometimes get ‘can’t run channel’ messages or it starts to load and then returns to the app information page.

I have done the following - deleted and reinstalled, updated Roku and a full factory reset and it is still not working. This is only affecting Now TV everything else is working perfectly.

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DBDukes
Level 14

Re: Now TV has removed itself from ROKU and won’t work anymore

You didn't say what Roku device you have. That's often helpful information to provide. Including the model number is helpful, too.

Many apps are dropping support for older devices. In the U.S., this is the case. I assume you're U.K. with the Now TV service being the one in question.

The Now TV Website still shows some older devices as supported: Roku LT, Roku 2XS, Roku 3, and Streaming Stick. Only the Roku 3 and recent Streaming Sticks are fully supported in the U.S. by all apps. Many apps have dropped support for the Roku LT, Roku 2XS, and early Stick models in the U.S.; essentially, apart from the Roku 3 (and 2 model 4210), all devices 7 or more years old are in danger of not being supported by apps, although most apps still work on those older devices.

https://www.nowtv.com/devices/roku?DCMP=erd_nov13_NowTV_rokuintro__20&referrer=device_partner_roku

Has there been any communication about dropping support for certain Roku devices?

As an alternative, there could be an issue with Now TV, the service. Down Detector UK doesn't show any issues at present, but that's always a good thing to check when a single app/service is impacted: https://downdetector.co.uk/status/now-tv/

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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Coors2021
Level 7

Re: Now TV has removed itself from ROKU and won’t work anymore

I have the same issue, it seems to be down to the NOW TV app being updated from NOWTV with the yellow branding to the new NOW app with Green Branding. Hopefull NOWTV/Roku can sort it out so it loads without issue quickly.

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DBDukes
Level 14

Re: Roku express

Checking this forum elsewhere shows others reporting issues with Now TV. It could be the service is experiencing issues.

Apart from that, I assume you bought a current model U.K. version of the Express? An older U.S. version might not work.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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RokuDanny-R
Roku Employee
Roku Employee

Re: Now TV has removed itself from ROKU and won’t work anymore

Hi everyone,

Thanks for the posts.

We believe this issue has been resolved. We would recommend trying to check for a manual update for your Roku device and seeing if you are still experiencing the issue.

For more information about how to check for a manual update, visit our Support page here: How do I update the software on my Roku® streaming device?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Joetteblu
Level 7

Re: Now TV has removed itself from ROKU and won’t work anymore

Still unable to find now tv on roku despite being there years.. please help

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DBDukes
Level 14

Re: Now TV has removed itself from ROKU and won’t work anymore


@Joetteblu wrote:

Still unable to find now tv on roku despite being there years.. please help


You didn't state whether or not you followed the suggestion of @RokuDanny-R in your comment. Did you attempt an update as he said?

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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