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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Julius02
Level 7
‎09-20-2019 07:54 AM

Roku express judder Netflix & prime

Hi. Ive noticed that the express judders/ skips frames with content on Netflix and prime. I’ve tried on different tvs to eliminate however it is common on all. This is using the latest firmware.

I’m now using the roku 3 and it doesn’t skip/ drop frames at all, interestingly.
Is this something to do with the different chipsets used? How they handle 25fps possibly?

Programmes I have noticed the skipping on the express are...
Netflix:
The crown
Planet earth

Amazon prime:
Poltergeist

Cheers

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RokuDanny-R
Roku Employee
Roku Employee
‎09-20-2019 09:56 AM

Re: Roku express judder Netflix & prime

Hi,

Thanks for letting us know about the the issue that you are experiencing.

Can you please send me a PM with your Roku account email address and the serial number of your Roku from Settings>System>About and more details about the channel/content you are watching when the issue occurs. I'll follow up directly to assist you more from there.

Thanks,
Danny
Danny R.
Roku Forum Moderator
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