Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Julius02
Level 7

Roku express judder Netflix & prime

Hi. Ive noticed that the express judders/ skips frames with content on Netflix and prime. I’ve tried on different tvs to eliminate however it is common on all. This is using the latest firmware.

I’m now using the roku 3 and it doesn’t skip/ drop frames at all, interestingly.
Is this something to do with the different chipsets used? How they handle 25fps possibly?

Programmes I have noticed the skipping on the express are...
Netflix:
The crown
Planet earth

Amazon prime:
Poltergeist

Cheers

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku express judder Netflix & prime

Hi,

Thanks for letting us know about the the issue that you are experiencing.

Can you please send me a PM with your Roku account email address and the serial number of your Roku from Settings>System>About and more details about the channel/content you are watching when the issue occurs. I'll follow up directly to assist you more from there.

Thanks,
Danny
Danny R.
Roku Forum Moderator
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Julius02
Level 7

Judder /frame dropping on Roku Express

Hi. Having issues with Roku Express dropping frames/juddering with Netflix and prime playback. 

Serial number is: YG003T960556

Roku 3 player doesn’t do this with same content... 

@RokuDanny-R sent you details on this issue before 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Judder /frame dropping on Roku Express

@Julius02 

Thanks for the post. 

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
Julius02
Level 7

Re: Judder /frame dropping on Roku Express

No the issue is still there. 

thanks

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